Rewards
Rewards
This is a service-first loyalty program. The points are consistent, the perks get deeper, and the goal is simple: you can rely on us.
Who / What / Why?
How it works
Join
Create an account and you’re in. Every order earns points automatically.
Earn 10% back
Get 10% back in points on every order - full price and sale items.
Redeem
Use points against full-price items, with higher value at higher order thresholds.
Points & redemption
Redeemed points can be used against full price items. Redemption value increases when you hit the order threshold listed below.
| Reward | Conditions |
|---|---|
| £5 off | Can be doubled and redeemed on orders over £25 |
| £15 off | Can be increased to £25 off on orders over £50 |
| £30 off | Up to £45 off on orders over £100 |
| £50 off | Up to £70 off on orders over £150 |
Points earn on every order. Redemption applies to full-price items only.
Tiered rewards
The tiers
Member+
Where it starts. Simple, consistent, and always on.
- 10% back in points on all orders (full price + sale)
Regular250 lifetime points+
We like to look after our Regulars. If you need a replacement item, a new colour, or you’re curious if we can get hold of something you can’t see on the site - hit us up and we’ll look after you. As well as this you can enjoy free returns and early access to sale and launch events.
- 10% back in points on all orders
- Early access to sale events
- Early access to launch events
- Free returns
- £10 Thank You Voucher
Faithful750 lifetime points+
For those that make us amongst their first stops — allow us to manifest our gratitude in a way that puts money in your pocket. Free shipping and returns on all orders. Complimentary beverages in-store, personal shopping in-store and online, plus early access to all we do. Enjoy 50% off on your next order on select labels as a taste of what loyalty looks like to us.
- 10% back in points on all orders
- Free shipping & returns on all orders
- Early access to sale events
- Early access to launches
- Personal shopping service (in-store & online)
- 2 complimentary hot beverages per month
- 50% off next order on select labels
- £25 Thank You Voucher
Note: “Select labels” can be defined in your T&Cs or confirmed at redemption.
Champion1250 lifetime points+
Every business needs their Champions - those Regulars that become a significant part of the story. You’ve been back year on year, and it genuinely brings us joy to keep providing the goods you rely on. Such is our appreciation and commitment to the craft: we’ll arrange and cover repairs for items in appropriate condition for repair. Whatever you need, you can rely on us. Free shipping and returns, complimentary beverage on every visit, and personal shopping in-store or online. Discretionary credit terms available on a case-by-case basis.
- 10% back in points on all orders
- Free shipping & returns
- Early access to exclusive launches
- Exclusive sale access
- Personal shopping service (in-store & online)
- Free repairs (items in appropriate condition for repair)
- Limited edition gift (not available for purchase)
- Complimentary hot drink with every visit
- Discretionary credit terms available on a case-by-case basis
- £50 Thank You Voucher
Questions
FAQ
Do points apply to sale items?+
Yes - you earn 10% back in points on every order, including sale items.
What can redeemed points be used on?+
Redeemed points can be used against full price items.